Help!

There are two mental models you could have where it comes to who knows what, helping people (or not) to know new things etc.  The models will influence how people treat each other, and how efficiently people learn things. In one model, I am a dragon sitting on top of a pile of knowledge that … Continue reading Help!

Organising technical documents for a good user experience

I was doing some technical writing at work recently, and I realised that I had automatically and unconsciously used a particular structure for the document.  It’s not something that geeks like me are always taught – I know it only because my Dad used to help people improve their technical writing.  So, in case it’s … Continue reading Organising technical documents for a good user experience

Blogging

A friend recently talked to me about blogging, and it got me navel gazing a bit.  I’ve not really thought about how or why I blog, and I guess it’s a good thing to be a reflective practitioner.  At the risk of being self-indulgent, this is an article about how and why I blog.  As … Continue reading Blogging