Psychology, not technology, is the key to Google’s reliability

An excellent video by a Google Site Reliability Engineer, from Goto Conference 2017.  What I liked in particular were three key points: Being honest that trying to have operations act as border guards, who attempt to vet code changes with an increasingly-long checklist before they go live, is a path to failure and frustration. Agreeing … Continue reading Psychology, not technology, is the key to Google’s reliability